RS
Stage 03 · Patient History

Track Record

A career as a patient record. Each role is a visit, each impact line is the outcome the team carried forward.

Patient record · Rahul SinghCareer outcomes
  1. 2024 — Now
    Senior Product Manager · GDT (Global Dairy Trade)

    Multi-sided marketplace product work — bidders, sellers, ops. Permissions, approvals, scheduling-adjacent flows.

    MarketplaceLeadership
    + Marketplace product growth · multi-sided approvals shipped
  2. 2022 — 2024
    Senior Product Manager (Consulting) · Roam Digital

    Embedded PM across NZ enterprise clients. Discovery-led delivery, squad coaching, evidence-based roadmaps.

    LeadershipTransformation
    + Helped 3+ global clients reach their objectives
  3. 2014 — 2022
    Senior Product Manager — Digital & Claims · IAG New Zealand (NZI · AMI · State)

    9+ years across NZ's largest general insurer. Led the Real Time Decision Engine, B2B2C online lodgement with Westpac & BNZ partners, and the Disaster Response Hub used live in major events.

    B2B/B2B2CTransformationLeadership
    + 75% AHT reduction · +20% partner-channel adoption · Disaster Hub live in major events
  4. 2014 — 2017
    PM — Customer Journey Squads · IAG (within transformation)

    Embedded in McKinsey-led 3–5 year digital transformation. Co-designed the Customer Journey operating model and squad rituals.

    TransformationLeadership
    + New operating model adopted across claims & digital
  5. 2012 — 2014
    Product Manager · Earlier product & delivery roles

    Foundational PM craft — discovery, delivery, stakeholder management.

    Leadership
    + Shipped first 0→1 digital products
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