IDEXX · Discharge Summary
Product Manager — Vello
Fit score
96%
Candidate
Rahul Singh
Based
Auckland · NZ
Years PM
10+
Years B2B / B2B2C
9+ (IAG)
Top metric
−75% AHT
Partner channels shipped
Westpac · BNZ
Top 3 reasons
- 1
9+ years shipping B2B/B2B2C product in regulated, multi-sided environments — including online lodgement built directly with Westpac & BNZ as partner channels. The vet-practice-to-pet-owner shape is muscle memory.
- 2
Proven on real-time orchestration and high-throughput scheduling: Real Time Decision Engine (−75% AHT), Disaster Response Hub live in major events, and a McKinsey-led transformation. Same engine room Vello needs as it scales appointments & booking.
- 3
Active in the craft community Vello's transforming portfolio benefits from — AI PM Briefing, PM Insights Weekly, the book Don't Think, Change, and Product Aotearoa. A PM who is a product expert and evangelist by default.